HubSpot Sales

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Email tracking, CRM for Gmail, and sales productivity tools in your inbox

Latest reviews

• (2021-04-22) Todd Denney: I don't need to know if I sent an email when I just sent an email. The app says "You sent an email" - yes, I can use HubSpot for that. The extension should alert me when a customer/client opens an email, what they did with that email, did they click on a link, etc.... I don't an alert telling me that I just sent an email. Also, when I open an email string in Gmail on my phone, I get constant alerts that my customer/client opened the email. Nope, it 'twas I that opened the email.
• (2021-04-04) CPU&RAM Maryland US: This was so bad i re-download it just to give a 1 star. That's how much it sucks and make me feel like an idiot. not only i cant see if the person i sent email to (from Hotmail to gmail) but it tells the gamil that i'm tracking them, it also tells how many times they have read my email. this is madness.
• (2021-03-25) Elinatan Cohen: New bug: It stops me from sending emails do to a Chrome Error: Deceptive site ahead. Every email i try to send give's me this big red warning screen Plus before that, in the second that i send an email i get a notification that the email was open, EVERY TIME. this is obviously wrong
• (2021-03-02) Renato Rodrigues: Somente sincronizou na primeira vez
• (2021-02-12) Liz: I am just starting with this extension and hubspot overall, however I do not like the option to read all of my browser history and all websites. Can you please remove this -it should only read gmail. Thanks
• (2021-01-25) Henry Tong: Good tool for mail following up
• (2021-01-11) Danny Trombley: Overall I actually think this is a very useful extension. Some great features. But there are a couple of pain points I have while using it that are unacceptable. 1. This extension should not require the ability to read my browsing history or any other data that isn't inside of Gmail itself. 2. Every time I open an email from client or go back to review an email I sent, it pops up that it was opened. Pretty frustrating to use and also counts against the amount of tracking we are able to use.
• (2020-12-03) Almira Tria: This app has just invaded my privacy in my personal email, instead of tracking my company email. It was not easy to determined/ configure which of which email is needed to be racked. Now its not working on my company email, but I do not have any plans onusing it for possible data privacy breach in the future.
• (2020-11-26) Dan Murray: The latest update broke some pretty core functionality. So, we use Hubspot a LOT in our business. Even as a small team, it keeps us on the same page. When sending an email to a new contact, previously, hitting the LOG button on the extension created the contact. A great efficiency saving when you're a small business running fast. Now they've added some selective logging functionality (e.g. select which person, deal, etc it gets logged against). However, they've apparently REMOVED the ability to auto-add new contacts. So the workflow would be to log into hubspot separately, create the contact, manually copying and pasting the person's details, then back to gmail to log - oh wait it's not refreshed the contact info - REFRESH gmail, wait for the UI to load, and then log. So a 2sec job now takes minutes. I'm sorry but this is a poor user experience choice, especially when everyone is working extra hard because of the economic turmoil we're all kinda in.
• (2020-09-20) jay jarrah: This extension is constantly reloading my Gmail webpages (3 different emails), almost crashing my Chrome browser. Not recommended as of Sept 2020
• (2020-09-17) Freddy Saluna, ACSM-CPT, ΔΣΠ: It's great and very helpful when it works and stays logged in. Only problem is, I never how long it's been logged out when it logs out; it's just too much of a hassle to keep logging in.
• (2020-08-10) E Wright: They'll get you to sign up with someone who seems so helpful by phone. After that enjoy the links to their FAQ site when you have a support question, my advice is unless your a web developer do your homework. They DO NOT GIVE REFUNDS ONCE YOU SIGN UP and unless you pay for the professional package your dealing with Chatbots
• (2020-07-30) AER Management: Can you use it on 2 Hubspot accounts?
• (2020-03-26) Alexandre Lustosa Barroso: ótima ferramenta
• (2020-03-23) Jeremiah Oladimeji: great review,good writeup
• (2020-03-07) Christopher Jean-Louis: literally a blind squirrel could do this better, snovio ftw
• (2020-01-23) Nguyễn Sơn, ChinhSon: Tuyệt vời
• (2019-11-27) max marck: No mention of a pay wall AT ALL until you've signed up, installed the extension, and are about to send a time sensitive email. Thanks for wasting my time, HubSpot.
• (2019-11-25) Ville Ekman: Like the extension, but havent' found a way to auto sync Hubspot tasks to connected Google account.
• (2019-11-07) Tor Castensson: crash
• (2019-11-06) Maketta Wilcoxson: I used to love this especially the email tracking. I didn't even mind paying for it. But, now it alerts every time I only my own messages, it no longer allows me to ignore a device, so any email I work on from an ipad or phone sends a ridiculous amount of alerts. It no longer shows location so I can't even determine which opening is actually mine and which is the recipient. The app has become cluttered forcing me to add sections that just aren't necessary for me... It no longer registers previous mailboxes and replaced it with some weird code. I'm so disappointed with this product and it's something that I actually once really appreciated.
• (2019-10-12) TA: so far, not so good. Every time I want to do something using a part of the CRM system, it pauses 30 seconds, reloads google, then asks for new sign-in info. The GUI is ok, but the details open behind the box. The online videos are good and helped with the import but now the import can't be found. I guess I can expect to spend a lot of itme watching videos but I was hoping it was going to be a solution that knows business already, and we don't want to spend our time watching CRM videos - we want drag and drop functionality. I have a strong feeling hub is going to try to sell me some marketing or sales integration tools later, so I was already skeptical. If the CRM doesn't even help me organize my leads, why am I spending time setting it up again?
• (2019-09-25) Isra B H: Excelente herramienta, aún con la versión limitada te ayuda a llevar un seguimiento de manera fácil.
• (2019-09-20) Melissa Houston: For the most part I enjoy every aspect of the extension. One thing I have noticed more recently and is increasingly frustrating is that every time I close my Chrome browser, it signs me out completely and almost without fail, I forget and days can go by where my emails aren't being tracked. I rely on this to be accurate as my work often involves time sensitive matters and having the ability to track this information is imperative. I may have to look elsewhere unless this gets fixed promptly.
• (2019-08-27) Rishikesh Sharan: Unable to use, it is always asking me to select account, but in the drop down i don't see any account. Please help with it. I tried uninstalling and re-installing but still the same. Please help me out.
• (2019-08-01) Jacques Olivier: So far it has been perfect, for seeing the information and tracking my clients interactions with emails sent as well as the history. Works well from my small business activities. Thanks!
• (2019-07-02) Dwayne C: Yes, support is horrible and non-existent. Hence why I am here now. My extension is showing new notifications, but when I click on it, it's the same notifications for emails opened earlier this morning, which I've already received notifications for. It's been glitchy for months now, and I pay for this! As of 8-31-2018 I'm not allowed to login. I must remove the plugin and reinstall it each time Chrome is restarted. This thing is an inconsistent joke. As of 09-10-2018 Every time I need to restart my computer or restart Chrome, I must delete the extension and re-install it so it will function properly. Update 7-2-2019: Cannot login and receive "bad gateway" on the login pop-up. I'd contact Hubspot, but what's the point? I'll never hear from them! PLEASE, SOMEDAY, GIVE ME WHAT I PAY FOR!
• (2019-06-28) Mark Bloomfield: Hubspot lies about providing a a free gmail tracking/CRM service via the Chrome extension. This service is NOT FREE. After 200 notifications, they will stop service and blurr your history from viewing and require you upgrade to at least a "starter plan" at $50/month to continue the service and have access to the open/view data you already own. This is clearly a bait and switch tactic and false advertising. Google will be notified of these bad practices given Hubspot markets the services as FREE to get you to download the Hubspot extension and then extorts you for $50 per month to continue using their "free" service. Nope.
• (2019-06-11) Jordan Benjamin: Awesome tool. Makes my life so much easier and actually helps me do my job better!
• (2019-05-31) Stewart Rosburg: I'd love to update this review as it was (as of a week or two ago) a 5 star extension. Problem: Ever since Gmail updated to having it's own scheduled email features, this hubspot extension simply doesn't appear or work anymore. Not at all, no tracking option, no anything, just doesn't work. Any ideas on an update/fix?
• (2019-04-11) Jon Nicholls: Works ok but can this please be added as an add on in the new email. The floating button in the middle of the right hand side instead of being in the add on panel is really annoying.
• (2019-04-09) Rishabh Saini: This is a fake extensions it not works
• (2019-04-08) Jun Li (RS): 讚的拉!!!!!!!
• (2019-04-05) Blake Harper: Used to be a great tool. Now it locks up my inbox inbox making it so I can't send any emails. Followed instructions the first time it did this and it fixed itself. 2 days later it did it again. Deleted the extension and canceled my plan. I can't afford to be chasing technical issues that are locking up my work email multiple times a week.
• (2019-03-23) แสงทอง เฟร็นเดล: ลองดูมีการทำงานอย่างใหรบ้าง
• (2019-03-20) Ivo Stoykov: I love this application. I can customise as I want. It is great it is free. Well done! Great job!
• (2019-03-18) i have been with Hubspot and Sidekick for 5 years , yes there were issues, but their service support is great. I can't live without it , specially as client often say "did not get your email" and we actually see them opening this same email several times. Keeps them honest, great app. The CRM is so so , does not integrate easily with outlook , so we have to use other CRM's . Sam
• (2019-03-15) This is a very useful idea, but in practice, is too buggy to be useful. We are moving away from HubSpot partially because the team has done a bad job ensuring this does not break Gmail, which it frequently does on my personal (non-G-Suite) account.
• (2019-03-02) Ivan Villa: Like other reviewers, I agree this use to be great but now it doesn't really work. I keep having to log back in on the daily which makes the app a pain to use.
• (2019-02-27) CJ Babb: 2 Stars because it used to be extremely useful. Whatever they did with their latest updates, it has completely eliminated the value of Hubspot Sales/signals. I receive notifications immediately after sending an email, when I, myself, open an old email, multiples of notifications pop up as I scroll through an old email thread, and I assume the notifications I receive when I'm not in my gmail are the actual recipients opening the email.
• (2019-02-20) Ben Wherrett: Notifies me of email activity from customers when I open their old emails. More of a burden than anything..Would not recommend to anyone.
• (2019-02-17) H. Lewis Yildirimturk: This is not working at all. Tried everything possible and spent hours to get it wort but is not working. . Hubspot should put an announcement on here and on their web site that this is not working until they fix it so people do not WASTE their time.
• (2019-02-07) Mitchell Callahan: Handy plugin for sure, I don't think I could use the CRM without it. It mostly works excellent, but I gave it 3/5 because two reasons: First, it shouldn't need to read data from all websites. It only needs to read from Gmail. Second, for all my non HubSpot connected Gmail accounts, the tab is always popping up, it's incredibly annoying.
• (2019-02-06) Frédéric Algalarrondo: I am not receiving any notification for weeks... Tech support cannot fix it and keep asking me to go through the same exact steps...
• (2019-01-25) Ava Gates: App was great until they added intrusive links. Newest update puts a Link to the website in the spot where your Inbox button used to be. Hubspot Sales new version isn't very impressive from a UI/UX perspective, I hope they roll back some of these changes soon.