HubSpot Sales

EDIT: Lowering this to 1-star. This thing is a complete waste of time and now it wants permission to read all my email, even the email I do not want to track? No thanks. It randomly decides that it can't add the tracking or whatever to emails, and no matter how many times I tell it to remember my device, it logs itself out constantly from Gmail and makes me go through the entire 2-factor song and dance every time I want to use it. So mostly I just don't. It's helpful when it works, but it's unreliable enough that, at least at the time of this writing, it's not really worth the trouble.

Uses an excessive amount of RAM and causes weird issues such as reloading of Google Workspace apps at random intervals.

Great CRM system. Easier to use than Salesforce.com

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Works great.

Occasionally causes Gmail to refresh every few seconds, causing a loss of work and acting as a general nuisance.

constantly stops working and crashes gmail web based. sometimes takes days of refreshing to get to work again

When attempting to use the templates created a blank screen appears and doesn't provide any of the templates inside of gmail.

From the gMaiL Sales CopiLot Chrome Extension we just like and keep/use the following features: - Log & Log email to HubSpot Allow us please to DISABLE the following annoying ones that take too much space (space consuming) from our screen/monitor: Links to ​Templates  Meetings Tasks Sequences Snippets Documents & Write an email for me.

Used to work well. Now it's extremely laggy and takes up so much of my CPU. Crashes gmail tab on chrome browser. When I uninstalled and re-installed, I also noticed that it requires read/write access to ALL websites. Which is a major over-reach. Disappointed in Hubspot. Please reconsider.

Works well when it works and then suddenly it stops working. It is very difficult to replicate and troubleshoot with support.

Unbelievably disappointed. Cancelling my multiple accounts and telling everyone I used to recommend this tool to to find another. "read and change your data on all websites" is a ridiculous overstep in terms of data acquisition for a CRM

I've been a loyal user for ages, but are you KIDDING ME? "read and change your data on all websites"??? This is way too much. I will be deleting and finding another solution unless this is rolled back. The overreach is insane.

Been using for years, but no longer. What he said, "HubSpot team, we've been using your solution for years. But asking for a permission to "Read and change all your data on all websites" for CRM is too much, don't you find? Access to and changing(!) user's data in all(!) websites is none of CRM app's business. Please reconsider."

Super disappointed in your latest "update" that requires users to leave the setting on to track all websites in order for the Gmail extension to work. That is a good reason to start looking for another CRM.

Change in terms of use require that I give it access to view and change all data on all sites? Are you kidding me? Hubspot needs a slice of humble pie, this is outrageous and I'm disabling.

Hard to imagine doing my job, SaaS sales, without it

It tracks opens, replies, and everything is capable right from HubSpot. If you use your client, like Outlook installed on you desktop, and you don't have Gmail, or any of the other providers, there is a tracking email that is loaded into your address book, that you can BCC every outbound email when your not in CRM. It also works from iPhone and MacMail.

HubSpot team, we've been using your solution for years. But asking for a permission to "Read and change all your data on all websites" for CRM is too much, don't you find? Access to and changing(!) user's data in all(!) websites is none of CRM app's business. Please reconsider.

why on hell you changed your prerequisites to read ALL the data on ALL websites that I visited???

Lately HS Sales has been responsible for making my Gmail inbox unusable. So laggy, my emails barely load and send. This is unacceptable from a critical integration I have to use.

Terrible lag. Forced to inactive this extension.

Always bugged. I have re-installed the addon two times. Almost every time I send an email (Outlook), I have to log back into Hubspot via the Outlook addon, and sometimes it does not work (error message). Maybe after I refresh Outlook 2 times I can log back into hubspot. The pin does not work. It also does not log my emails, even after re-installing the addon. I get an error message. Hubspot customer service did nothing to solve it.

Constantly logs out and never tells you so when you really need to know if an email was delivered - nope. Its a shame that I pay $1850 a month for a pretty solid crm, marketing, support, website hosting service and they can't sort out how to make a browser extension that works. I told my team today to find an alternative at what we pay it is outrageous that they can't deliver a simple extension.

the problem remains unresolved.

Stopped working in Vivaldi, Chrome, and Safari. HubSpot support only goes so far. I hope they fix it soon.

Hasn't worked since a month ago, and nothing has been fixed.

Having the same problem as everyone else in the last couple of weeks and see no help in sight. I had to remove it from Chrome and add it back to fix the issue. Still having the same problems.

HubSpot Sales Support Phone Number is + 1631-573-5128 Support Phone Number is + 1631-573-5128

Aside from the extension stopping to work unexpectedly (see other reviews below), the paid version is not as performance-rich as one would expect.

It's good WHEN IT WORKS. It sometimes isn't connected in my gmail. Not sure why. Would love for it to STAY CONNECTED so I can use it. That's why I downloaded I thought... Edit: Now it doesn't work at all and there is just a black box when I click on the extension. *sigh*

It's good WHEN IT WORKS. It sometimes isn't connected in my gmail. Not sure why. Would love for it to STAY CONNECTED so I can use it. That's why I downloaded I thought... Edit: Now it doesn't work at all and there is just a black box when I click on the extension. *sigh*

Unable to load

Generally the extension works very well, but lately when I click on it, a blank box just pops up and it doesn't populate at all.

System all of a sudden today decided that it would log me out and then not recognize my extension anymore after years using Hubspot. I have been working on this all day. Was looking at doing the paid version, but if I can't even get the free version to work, why pay for it not to work. Any ideas on how to get the link to work again besides removing it and adding it 20 times already. Works on my laptop windows 10, but I prefer windows 7 on my desk top. Like i said it was fine yesterday and this morning and then stopped. Can't get any help from Hubspot unless I want to pay $800.00 a month.

This extension doesn't work for me at all. First off, it does not create a side window, it creates a drop down window from the extension icon next to the address bar. It logs me in, but the only thing I can see from the extension drop-down is my activity feed. It literally won't do anything else. If I try to click on a name or load a contact, it instead opens a new chrome tab for the HubSpot user page. This seems pretty useless as a tool.

How do we know it downloaded nothing on say it it did or not?

When it works, its great but sadly it only works intermittently. Sometimes it will look like it is working but still wont actually work and log emails into Hubspot. Because its so unreliable our sales team has to do a ton of extra work manually and its killing leaderships trust and team morale, not to mention killing our efficiency. We are looking into alternatives that will work, without causing so much extra work for the team.

This is frustrating! It never works.

I cant work out how to even download it

Uninstalled to fix bug - reinstalled just to give this review. Unable to cut/paste text in Gmail when this extension is active; it's an absolute pain.

The fact it logs you out is bearable, but the fact that there is no easy way to log back in is beyond belief and makes the product unusable. I hope that one day soon AI will augment or replace your development team so these things can be fixed.

It would have been a 5-Star review if it won't log me out constantly or telling me that I have no existing account. It is actually unbelievable how such a company is not getting the extension right. This bugs already exists forever. Plus using it causes mails landing in Spam. I was a satisfied customer until this. No more extension. Uninstalled.

This app super useful when it works, but is routinely a pain because it turns itself off, logs you out, and glitches all the time. I wish it worked better, it would be amazing if it did.

🔥✨✨🔥✨✨🌎 #CustomTresseD 🔥✨✨🔥 ✨✨.. . 🎬 ! 💥! 💥 !

Bring back the blue number notification!

We use it for health tourism, we serve our patients abroad as a hair transplant clinic in Turkey. We like it except for a few shortcomings.

New Navigation bar is always in the way and glitchy. If I leave it open it squishes the contact and its hard to read. and if I don't when I go to put information in and accidently hover over it pops out and is in the way while typing. please put the bar back on the top.

I love HS sales but am disappointed that the blue # on top of the extension is no longer displaying. I have removed and re-added it multiple times and still nothing. I see a notification when there is an open/click on email, but would like to see the blue # on top of the extension again